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    Desktop Authority

    Desktop Authority reduces total cost of desktop and application ownership by enabling administrators to proactively secure, manage, support and inventory desktops from a central location.

    Platform(s): Linux, Windows
    Date: May, 15 2006
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    Active Web Helpdesk

    Web-based Helpdesk Manager. It works by routing the Customer Question to the proper Helpdesk Personnel. Helpdesk Personnel then answers it and it is saved to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.

    Platform(s): Windows
    Date: Mar, 08 2003
    DETAIL
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